Privacy Policy

Effective Date: 7/5/2024

Introduction

Lokum Pte. Ltd. ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, lokum.sg, or use our services. By accessing our website or using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal InformationWhen you interact with us, you may provide personal information, including but not limited to:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party providers)

1.2 Non-Personal InformationWe may automatically collect non-personal information about your device and usage, such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring URLs

1.3 Cookies and Tracking TechnologiesWe use cookies and similar technologies to enhance your experience, analyze website usage, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our services
To process transactions and deliver products or services
To communicate with you, including responding to inquiries and sending updates
To improve our website, products, and services
To comply with legal and regulatory requirements
To protect the security and integrity of our website

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties in the following situations:

Service Providers: We may share information with trusted third parties who perform services on our behalf, such as payment processors and hosting providers.
Legal Obligations: We may disclose information if required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: You can request access to and correction of your personal data.

Deletion: You may request the deletion of your personal information.

Opt-Out: You can opt out of certain data processing activities, such as marketing communications.

Data Portability: In some jurisdictions, you may have the right to request a copy of your data in a portable format.

To exercise these rights, please contact us at hello@lokum.sg

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. International Data Transfers

If you are accessing our website from outside Singapore, please note that your information may be transferred to and processed in Singapore or other countries with different data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Lokum Pte. Ltd.

Email: hello@lokum.sg

Address: 2 Havelock Road #07-13 Singapore 059763